Why Might I Experience Issues Creating a Workspace in Funnelytics, and How Can This Be Resolved?
If you're encountering difficulties in creating a workspace in the Funnelytics application, it might be tied to factors such as your account type, subscription plan, or system errors during workspace creation. Below, we explain the common causes and solutions to better help you navigate this issue.
Understanding Subscription Plans and Workspace Access
Funnelytics offers various plans that determine access to features like creating workspaces. Here are the important details:
1. Limited Plans vs. Trial Plans
A Limited plan does not include workspace creation or analytics features. If you recently created an account but have not started the 14-day trial, these features will remain unavailable. Starting the trial unlocks access to analytics tools and allows workspace creation.
2. Account Activation Requirement (As of July 2024)
Starting July 2024, only users with an active subscription can access the Funnelytics application and create workspaces. This change, announced in December 2023, gives users access to mapping, tracking, and other features, with current subscription plans starting at $129 USD. If your account is inactive, activating a subscription is necessary to continue using these features.
Trial Plan and Workspace Creation Issues
1. Workspace Setup During the 14-Day Trial
During the 14-day trial, you can create and manage workspaces using the workspace selector located at the top of the interface. Functions accessible within a workspace during this period include: - Monitor Tab - Targets - Canvases - Collaborators - Integrations - Settings
However the changes might not display in the account right after you completed the checkout process. If this is your case please proceed to. 1. Be sure you are logged in with the same account you have completed the checkout with. 2. Refresh the page. 3 If still does not work try to log out and log in 4. If you still have issues please reach out to us and we will help you solve the issue directly, some trial users might encounter limitations or errors.
2. Common Troubleshooting Steps
If you face issues with workspace creation: - Log out of your account, then log back in. - Confirm that your account is within the 14-day trial window or is tied to an active subscription. - Check for any system announcements regarding technical issues or updates.
Summary
Workspace creation in Funnelytics is conditional on the type of plan you have, whether you're within the trial period or have an active subscription, and if there are no temporary technical restrictions. To ensure smooth access:
Verify your current plan and its limitations.
Follow troubleshooting steps if workspace creation issues persist.
By understanding and addressing these key factors, you'll be better equipped to fully leverage the capabilities of Funnelytics.